EXIN® IT Service Management, based on ISO/IEC 20000 Auditor

IT Service Management 20000
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EXIN® IT Service Management, based on ISO/IEC 20000 Auditor

220,00

Summary

The candidates’ competencies that will be tested in this ITSM Auditor Exam are:

  • Practical knowledge of the internal audit cycle (first party audit).
  • Knowledge and techniques for supplier audits (second party audit).
  • Knowledge and techniques for certification audits (third party audit).
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Product Description

Target Group:

Personnel of internal and external service providers in an ISO/IEC 20000 environment or having interest in these standards.

Specific roles that would benefit from the ITSM Auditor exam could include:

  • Auditor or assessor.
  • Customer representatives, to better understand the need for audit activities by the Service Provider.
  • Top Management and their direct reports to provide needed leadership in the field of audits.
  • Managers/directors responsible for the coordination of services.
  • Interested parties representatives.
  • Suppliers.
  • Project specialists.
  • Consultants who offer their services as specialists in ITSM, as they need to know the audit methods.
  • Academics who teach ITSM and would need to include auditing in their curriculum.
  • Individuals who want to demonstrate competencies in ITSM.
  • Auditors of Quality Service Systems who want to expand their horizon into Service management.
ITSM Auditor Exam

ITSM Auditor Online Exam

Context:

The certificate Auditor in IT Service Management based on ISO/IEC 20000 is part of the EXIN IT Service Management  Qualification Program based on ISO/IEC 20000 – a series of interlinked examinations which are based on the various roles in IT Service Management.

Prerequisites:

Course

The Associate Certificate in IT Service Management based on ISO/IEC 20000 or an accepted equivalent.

Prerequisites for the ITSM Auditor Exam:

  • The successful completion of accredited training for the IT Service Management Auditor based on ISO/IEC 20000; this includes the successful completion of four designated Practical Assignments as assessed by an EXIN accredited training provider.
  • Successful completion of the exam IT Service Management Auditor based on ISO/IEC 20000.

ITSM Auditor Exam Content:

Candidates are tested in this ITSM Auditor Exam on 4 categories:

  • Planning the Audit Program.
  • Managing Audits.
  • Communicate & address audit results.
  • Improving the audits program.

Exam Details:

  • Number of multi-choice questions: 60
  • Pass mark: 65% (39 of 60)
  • No open book/notes
  • No electronic devices permitted

In-course assessment:

The candidate must have successfully completed four (4) practical assignments (3 hours each in length):

  1. Assignment in evidence gathering (documents).
  2. Assignment in planning an audit (based on a case study).
  3. Assignment in planning improvements for an organization who has failed an audit.
  4. Assignment in writing conformity, observation and non-conformity statements.

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