ITIL® Intermediate OSA Exam

Out of Stock

ITIL® Intermediate OSA Exam



A practical exam for organizations that work according to ITIL®and that apply IT Service Management. The emphasis is on operational principles and processes within the entire lifecycle of services. Analysis of services and continuity of delivery are essential.

Out of stock

Categories: ,


Target Group:

You are an incident manager, service (or service-level) manager, IT professional, business manager or business process owner and involved in carrying out operational processes in your organization. You would like to know more about Operational Support and Analysis. You contribute directly or indirectly to a higher level of IT Service Management.

ITIL Intermediate OSA Exam

ITIL Intermediate OSA Online Exam


You are involved regularly or on a daily-basis with the operational support of IT Service Management. This may be through preventing or quickly resolving incidents, managing access rights or any manner of operational activities.


-The ITIL® Foundation certificate in IT Service Management (Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2)  in combination with the ITIL®Foundation bridge certificate).

-An accredited training by an accredited training provider.

ITIL Intermediate OSA Exam Content:

The candidates’ competencies that will be tested in this ITIL Intermediate OSA Exam are :

1. Introduction to operational support and analysis.

2. Event management.

3. Incident management.

4. Request fulfillment.

5. Problem management.

6. Access management.

7. The service desk.

8. Functions and Roles.

9. Technology and implementation considerations.

ITIL Intermediate OSA Exam Details:

  • Number of Questions: 8
  • Pass mark: 70%
  • Open book: No
  • Electronic equipment allowed: No



There are no reviews yet.

Be the first to review “ITIL® Intermediate OSA Exam”

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.