Description

Target Group:

ITSM Associate is intended for those personnel who are involved in a practical way in:

• Planning, implementing and managing a service management system (SMS).
• Planning, implementing and managing service management processes.
• Monitoring and reporting on the performance and effectiveness of Service Management.

ITSM Associate Online Exam

Context:

The certificate EXIN ITSM Associate is part of the ISO/IEC 20000 Qualification Program– a series of interlinked exams which are based on the various roles in IT Service Management.

Once the Associate is achieved, there are two options: the IT Service Management Consultant Manager or the IT Service Management Auditor.

Prerequisites:

• Certificate Foundation in ITSM based on ISO/IEC 20000 or similar certificate.
• The ITSM20AS training course with an EXIN accredited training provider (ATP), including having successfully fulfilled the practical assignments as part of the course.

ITSM Associate Exam Content:

The topics of the Associate course are:

•  Support the planning activities around the formal implementation of a service management system (SMS) and the service management processes
• Monitor, measure and report on the SMS, service management processes and service performance
• Support the design and transition activities of services
• Manage on-going activities surrounding the SMS, service management processes and service delivery
• Design and implement policies and activities that guide the organizational activities supporting service delivery

ITSM Associate Exam Details:

• Number of questions: 60
• Pass mark: 65% (39 out of 60)
• Open book exam: no
• Use of electronic devices permitted during the exam: no