Description

Target Group:

Specialist in ITSM is intended for those who are involved in a practical way in :

• Planning, implementing and managing a service management system (SMS)
• Planning, implementing and managing service management processes
• Monitoring and reporting on the performance and effectiveness of Service Management

Specific roles could include:

• Process Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects and/or planners
• IT consultants
• IT audit managers / auditors
• IT security managers / officers
• Project managers
• Suppliers, Lead suppliers and sub-contracted suppliers

Specialist in IT Service Management Online Exam

Context:

The certificate Specialist in IT Service Management based on ISO/IEC 20000 is part of the EXIN ITSM qualification program and a prerequisite of the Expert exam in the qualification program.

The EXIN IT Service Management Specialist certificate specifically describes the practical activities and competences of the Specialist-level member of an IT organization. This skill set builds on the foundation knowledge, taking the high-level information gained in the Foundation course and providing additional depth and practical context. The Specialist has a much more ´global’ view of the standard as well as the daily activities required to maintain or achieve ISO/IEC 20000 implementation. The Expert possesses the competences to provide the necessary guidance and direction for the Specialist activities as well as lead and manage the Service Management program.

The Specialist is strongly focused on the install, plan, do and check activities of Deming´s PDCA cycle and supporting the elements of audit and improvement (act). Of course, all activities would be under the guidance and supervision of the Expert to ensure the outcomes of the work will conform to the organization´s mission and vision as well as to the requirements of the standard.

Prerequisites of EXIN® Specialist in IT Service Management Exam:

–      Foundation Certificate in ITSM based on ISO/IEC 20000

–      The training Specialist in IT Service Management based on ISO/IEC 20000 by an EXIN accredited training provider

–     Successful completion of the Practical Assignments assessed by an EXIN accredited training provider

Specialist in IT Service Management Exam Content:

The topics of the Specialist certification are:

• Support the planning activities around the formal implementation of a service management system (SMS) and the service management processes
• Support the design and transition activities of services
• Manage on-going activities surrounding the SMS, service management processes and service delivery
• Design and implement policies and activities that guide the organizational activities supporting service delivery
• Monitor, measure and report on the SMS, service management processes and service performance
• Define and support improvement activities

Specialist in IT Service Management Exam Details: