Description

Target Group:

Personnel of internal and external service providers in an ISO/IEC 20000 environment or having interest in these standards.

Specific roles that would benefit from the ITSM Auditor exam could include:

• Auditor or assessor.
• Customer representatives, to better understand the need for audit activities by the Service Provider.
• Top Management and their direct reports to provide needed leadership in the field of audits.
• Managers/directors responsible for the coordination of services.
• Interested parties representatives.
• Suppliers.
• Project specialists.
• Consultants who offer their services as specialists in ITSM, as they need to know the audit methods.
• Academics who teach ITSM and would need to include auditing in their curriculum.
• Individuals who want to demonstrate competencies in ITSM.
• Auditors of Quality Service Systems who want to expand their horizon into Service management.

ITSM Auditor Online Exam

Context:

The certificate Auditor in IT Service Management based on ISO/IEC 20000 is part of the EXIN IT Service Management  Qualification Program based on ISO/IEC 20000 – a series of interlinked examinations which are based on the various roles in IT Service Management.

Prerequisites:

Course

The Associate Certificate in IT Service Management based on ISO/IEC 20000 or an accepted equivalent.

Prerequisites for the ITSM Auditor Exam:

• The successful completion of accredited training for the IT Service Management Auditor based on ISO/IEC 20000; this includes the successful completion of four designated Practical Assignments as assessed by an EXIN accredited training provider.
• Successful completion of the exam IT Service Management Auditor based on ISO/IEC 20000.

ITSM Auditor Exam Content:

Exam Details:

• Number of multi-choice questions: 60
• Pass mark: 65% (39 of 60)
• No open book/notes
• No electronic devices permitted

In-course assessment:

The candidate must have successfully completed four (4) practical assignments (3 hours each in length):

1. Assignment in evidence gathering (documents).
2. Assignment in planning an audit (based on a case study).
3. Assignment in planning improvements for an organization who has failed an audit.
4. Assignment in writing conformity, observation and non-conformity statements.