ITSM Course :

Online Self Learning

30 Days Access Duration


Online Self Learning

180 Days Access Duration

ITSM certification:

The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.

Our ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.

Key Features :

  • 5 PDUs offered
  • 2 ITSM Simulation Exams
  • Course Completion Certificate


  • 9.5 Hrs of High Quality e-Learning content
  • More than 200 topics covered
  • Downloadable E-book Included
  • ITSM Exam Fee Included

Course Structure :

IT Service Management : ITSM

Learning Objectives :

After completing this course, you will be able to:

  • Describe business relationship management
  • Discuss supplier management and their relationship with other processes
  • Explain resolution processes such as Incident & service request management
  • Define control processes

Target Audience :

The target group of the ITSM Certificate includes, but is not restricted to:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors

Exam Format :

How do I get certified in ITSM?

FAQs :

How do I enroll for the training ?

What will I get along with this training??

Can I extend the access period?

Where and how can I access the e-learning content? Are there any limitations?

What is ITSM?

What is the format of ITSM – ISO 20000 exam?

Course Duration

30 Days
562 €
9.5 Hrs of High Quality e-Learning content
2 ITSM Sample Test Papers
5 PDUs offered
30 Access Days

Course Duration

180 Days
595 €
9.5 Hrs of High Quality e-Learning content
2 ITSM Sample Test Papers
5 PDUs offered
180 Access Days

PMP is a registered mark of the Project Management Institute, Inc.