ITIL® Managing Across the Lifecycle MALC

ITIL® MALC Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL® MALC : Managing Across the Lifecycle

The ITIL® Managing Across the Lifecycle (MALC) certification training tests and validates a professional’s knowledge of the key content topics of ITIL publication, such as management objectives, purposes and functions. This course helps in understanding the management aspects of the Service Lifecycle and thus, leads to ITIL Expert in IT Service Management.

This course is accredited by Axelos.

ITIL® Managing Across the Lifecycle certification training program includes high-quality e-learning content for online self-learning. It is the ideal course package for aspiring professionals who want to make their career in IT Service Management.

Key Features :

10 Hrs of High Quality e-Learning content
10 Chapter-end Quizzes
Highest Passrate
Courseware Approved by APMG, CSME
ITIL® MALC Exam Fee Included

30 PDUs Offered
2 ITIL Intermediate MALC Sample Test Papers
Downloadable e-book Included
Course Completion Certificate

3.1 Welcome
3.2 Learning Unit03
3.3 Integration Across the Service Lifecycle
3.4 Impact of Service Strategy on Other Lifecycle Stages
3.5 Impact of Service Strategy on Other Lifecycle Stages
3.6 Service Lifecycle Perspective Designing Service Solutions
3.7 Service Perspective Designing Service Solutions
3.8 Service Strategy Inputs and Outputs by Lifecycle Stages
3.9 Service Design Inputs and Outputs by Lifecycle Stages
3.10 Service Transition Inputs and Outputs by Lifecycle Stages
3.11 Service Operation Inputs and Outputs by Lifecycle Stages
3.12 CSI Inputs and Outputs by Lifecycle Stages
3.13 Value to Business Strategy Management for IT Services
3.14 Strategy Management for IT Services Interfaces
3.15 Value to Business Service Portfolio Management
3.16 Service Portfolio Management Interfaces
3.17 Value to Business Financial Management for IT Services
3.18 Financial Management for IT Services Interfaces
3.19 Value to Business Demand Management
3.20 Demand Management Interfaces
3.21 Value to Business Business Relationship Management
3.22 Business Relationship Management Interfaces
3.23 Value to Business Design Coordination
3.24 Design Coordination Interfaces
3.25 Value to Business Service Catalogue Management
3.26 Service Catalogue Management Interfaces
3.27 Value to Business Service Level Management
3.28 Service Level Management Interfaces
3.29 Value to Business Supplier Management
3.30 Supplier Management Interfaces
3.31 Value to Business Capacity Management
3.32 Capacity Management Interfaces
3.33 Value to Business Availability Management
3.34 Availability Management Interfaces
3.35 Value to Business IT Service Continuity Management
3.36 IT Service Continuity Management Interfaces
3.37 Value to Business Information Security Management
3.38 Information Security Management Interfaces
3.39 Value to Business SACM
3.40 Service Asset and Configuration Management Interfaces
3.41 Value to Business Change Management
3.42 Change Management Interfaces
3.43 Value to Business Release and Deployment Management
3.44 Release and Deployment Management Interfaces
3.45 Value to Business Transition Planning and Support
3.46 Transition Planning and Support Interfaces
3.47 Value to Business Service Validation and Testing
3.48 Service Validation and Testing Interfaces
3.49 Value to Business Change Evaluation
3.50 Change Evaluation Interfaces
3.51 Value to Business Knowledge Management
3.52 Knowledge Management Interfaces
3.53 Value to Business Event Management
3.54 Event Management Interfaces
3.55 Value to Business Incident Management
3.56 Incident Management Interfaces
3.57 Value to Business Request Fulfillment
3.58 Request Fulfillment Interfaces
3.59 Value to Business Problem Management
3.60 Problem Management Interfaces
3.61 Value to Business Access Management
3.62 Access Management Interfaces
3.63 Value to Business Seven Step Improvement Process
3.64 Seven Step Improvement Process Interfaces
3.65 Seven Step Improvement Process Interfaces
3.66 Seven Steps Improvement Role Of Other Processes
3.67 Summary
3.68 Exercise
3.69 Thank You

Learning Unit 04 - Managing Services Across the Service Lifecycle

4.1 Welcome
4.2 Managing Services Across the Service Lifecycle
4.3 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
4.4 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
4.5 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
4.6 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
4.7 Identification and Assessment of Customer and Stakeholder Needs Across Service Lifecycle
4.8 Service Models and SDP
4.9 SDP as a Link Between Service Design Transition and Operation
4.10 SDP as a Link Between Service Design Transition and Operation
4.11 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.12 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.13 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.14 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.15 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.16 Flow of Knowledge Experience Skills Between Lifecycle Stages
4.17 Service Transition in Early Stages of Service Lifecycle
4.18 Service Transition in Early Stages of Service Lifecycle
4.19 Service Rehearsals
4.20 Service Rehearsals
4.21 Service Level Management
4.22 Service Level Management Review Meeting
4.23 Business Relationship Management and Customer Satisfaction
4.24 Customer Satisfaction Surveys
4.25 Survey Techniques
4.26 Survey Techniques
4.27 Strategic Assessment
4.28 Strategic Assessment
4.29 Service Strategy Challenges
4.30 Service Strategy Risks
4.31 Service Strategy CSFs
4.32 Service Design Challenges
4.33 Service Design Risks
4.34 Service Transition Challenges
4.35 Service Transition Risks
4.36 Service Transition CSFs
4.37 Service Operation Challenges
4.38 Service Operation Challenges
4.39 Service Operation Risks
4.40 Service Operation CSFs
4.41 Service Operation CSFs
4.42 Service Operation CSFs
4.43 CSI Challenges
4.44 CSI Risks
4.45 CSI CSFs
4.46 Summary
4.47 Exercise
4.48 Thank You

Learning Objectives :

At the end of training in ITIL® Managing Across the Lifecycle certification, you will be able to:

Describe the key concepts of the service lifecycle
Define strategies of Communication and Stakeholder Management
Explain the integrating service management processes across the service lifecycle
Identify the steps of managing services across the service lifecycle
Define the importance of Governance and Organization
Define Measurement
Identify how to implement and improve service management capability

Target Audience :

The main target group for the ITIL® Managing Across the Lifecycle includes, but is not restricted to:

Chief Information Officers
Senior IT Managers
IT Managers
Supervisors
IT Professionals
IT Operations practitioners
IT Development practitioners
Individuals seeking the ITIL Expert in IT Service Management certificate

ITIL® Managing Across the Lifecycle MALC

ITIL® MALC Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL® MALC : Managing Across the Lifecycle

Key Features :

10 Hrs of High Quality e-Learning content

10 Chapter-end Quizzes

Highest Passrate

Courseware Approved by APMG, CSME

ITIL® MALC Exam Fee Included

30 PDUs Offered

2 ITIL Intermediate MALC Sample Test Papers

Downloadable e-book Included

Course Completion Certificate

Course Structure :

Learning Objectives :

Target Audience :

Exam Format :

FAQs :

Course Duration

30 Days

10 Hrs of High Quality e-Learning content

2 ITIL Intermediate MALC Sample Test Papers

30 PDUs offered

30 Access Days

Course Duration

180 Days

10 Hrs of High Quality e-Learning content

2 ITIL Intermediate MALC Sample Test Papers

30 PDUs offered

180 Access Days

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