ITIL® Intermediate ST

ITIL® Intermediate ST Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate ST : Service Transition

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

Our training programme for the ITIL® Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.

Key Features :

9.5 Hrs of High Quality e-Learning content
10 Chapter-end Quizzes
Highest Passrate
Courseware Approved by APMG, CSME
ITIL® Intermediate ST Exam Fee Included

30 PDUs offered
2 ITIL Intermediate ST Sample Test Papers
Downloadable E-book Included
Course Completion Certificate

Course Structure :

Learning Unit 00 - Introductory Lesson

Learning Unit 01 - Introduction to Service Transition

Learning Unit 02 - Service Transition Principles

Learning Unit 03 - Service Transition Processes

3.1 Service Transition Processes
3.2 Basic Concepts
3.3 Basic Concepts
3.4 Basic Concepts
3.5 Transition Planning And Support
3.6 Purpose And Objectives
3.7 Scope
3.8 Value To Business
3.9 Policies
3.10 Basic Concepts
3.11 Process Activities
3.12 Define Transition Strategy
3.13 Prepare Service Transition
3.14 Plan And Coordinate Service Transition
3.15 Transition Process Support
3.16 Roles
3.17 Triggers, Inputs And Outputs
3.18 Interfaces
3.19 Critical Success Factors And Key Performance Indicators
3.20 Challenges And Risks
3.21 Exercise
3.22 Exercise
3.23 Change Management
3.24 Purpose And Objectives
3.25 Scope
3.26 Value to Business
3.27 Policies
3.28 Key Concepts
3.29 Activities
3.30 Process Flow For Normal Change
3.31 Process Activities
3.32 Create and Record RFC
3.33 Review of the RFC
3.34 Assess and Evaluate the change
3.35 The Seven R’s of Impact Assessment
3.36 Authorize the Change Build and Test
3.37 Change Authorization Model 4 Levels
3.38 Coordinate Change build and test
3.39 Authorize the Change Deployment
3.40 Coordinate Change Deployment
3.41 Review and Close Change Record
3.42 Process Flow For Standard Deployment Request
3.43 Process Flow For Standard Operational Change Request
3.44 Roles
3.45 Triggers
3.46 Inputs and Outputs
3.47 Interfaces
3.48 CSFs and KPIs
3.49 Challenges and Risks
3.50 Challenges and Risks
3.51 Service Asset and Configuration Management
3.52 Purpose And Objectives
3.53 Scope
3.54 Value to Business
3.55 Policies and Principles
3.56 Policies and Principles
3.57 Key Concepts
3.58 Key Concepts: Configuration Management System
3.59 Key Concepts: Configuration Model
3.60 Key Concepts
3.61 Process Activities
3.62 Management and Planning
3.63 Configuration Identification
3.64 Configuration Control
3.65 Status Accounting and Reporting
3.66 Verification and Audit
3.67 Roles
3.68 Inputs and Outputs
3.69 Triggers
3.70 Interfaces
3.71 CSFs and KPIs
3.72 Challenges and Risks
3.73 Exercise
3.74 Exercise
3.75 Release And Deployment Management
3.76 Purpose And Objectives
3.77 Scope
3.78 Value to Business
3.79 Policies
3.80 Key Concepts
3.81 Key Concepts
3.82 Process Activities
3.83 Process Activities
3.84 Roles
3.85 Inputs and Outputs
3.86 Interfaces
3.87 CSFs and KPIs
3.88 Challenges and Risks
3.89 Service Validation And Testing
3.90 Purpose And Objectives
3.91 Scope
3.92 Value To Business
3.93 Policies And Principles(1 of 4)
3.94 Policies And Principles(2 of 4)
3.95 Policies And Principles(3 of 4)
3.96 Policies And Principles(4 of 4)
3.97 Key Concepts
3.98 Key Concepts
3.99 Key Concepts: Service V – Model
3.100 Key Concepts
3.101 Activities, Methods, Techniques: The Process
3.102 Process Activities
3.103 Validation And Test Management
3.104 Plan And Design Test
3.105 Verify Test Plans And Test Design
3.106 Prepare Test Environment
3.107 Perform Tests
3.108 Perform Tests – Activities Involved
3.109 Evaluate Exit Criteria And Report
3.110 Test Clean Up And Closure
3.111 Roles
3.112 Triggers, Inputs And Outputs
3.113 Interfaces
3.114 CSFs And KPIs
3.115 Challenges And Risks
3.116 Exercise
3.117 Exercise
3.118 Change Evaluation
3.119 Purpose And Objectives
3.120 Scope And Value To Business
3.125 Roles
3.126 Triggers, Inputs, Outputs and Interfaces
3.127 CSFs and KPIs
3.128 Challenges and Risks
3.129 Knowledge Management
3.130 Purpose And Objectives
3.131 Scope
3.132 Value to Business
3.133 Policies and Principles (1 of 3)
3.134 Policies and Principles (2 of 3)
3.135 Policies and Principles (3 of 3)
3.136 Key Concepts: SKMS Contents
3.137 Process Activities
3.138 Knowledge Management Strategy
3.139 Knowledge Transfer
3.140 Managing Data, Information and Knowledge
3.141 Using the SKMS
3.142 Using the SKMS
3.143 Roles
3.144 Triggers, Inputs and Outputs
3.145 Interfaces
3.146 CSFs and KPIs
3.147 Challenges and Risks
3.148 Learning Unit 3 Summary
3.149 Exercise
3.150 Exercise

Learning Unit 04 - Managing people through Service Transition

Learning Unit 05 - Organizing for Service Transition

Learning Unit 06 - Technology Considerations

Learning Unit 07 - Implementing and improving Service Transition

Learning Unit 08 - Challenges, Critical Success Factors and Risks

Learning Unit 09 - Summary, case studies, exam preparation and directed

Learning Objectives :

At the end of training in ITIL® Intermediate ST training, you will be able to:

- - Describe the purpose, principles and processes in service transition
  - Identify how to manage people through service transitions
  - Identify how to organize for service transition
  - Define the technological considerations in service transition
  - Identify how to implement and improve service transition
  - Identify challenges, critical success factors and risks

Target Audience :

The ITIL® Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:

- - Chief Information Officers (CIOs)
  - Chief Technology Officers (CTOs)
  - Service Designers
  - IT Architects
  - IT Planners
  - IT Consultants
  - IT Audit Managers
  - IT Security Managers

It can also be taken by:

- - ITSM® (IT Service Management) trainers,
  - IT professionals associated with a service transition environment,
  - ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
  - Individuals requiring an in-depth knowledge of ITIL® Service Transition phase as part of the ITIL® Service Lifecycle.

The ST module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

ITIL® Intermediate ST

ITIL® Intermediate ST Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate ST : Service Transition

Key Features :

9.5 Hrs of High Quality e-Learning content

10 Chapter-end Quizzes

Highest Passrate

Courseware Approved by APMG, CSME

ITIL® Intermediate ST Exam Fee Included

30 PDUs offered

2 ITIL Intermediate ST Sample Test Papers

Downloadable E-book Included

Course Completion Certificate

Course Structure :

Learning Objectives :

Target Audience :

Exam Format :

FAQs :

Course Duration

30 Days

9.5 Hrs of High Quality e-Learning content

2 ITIL Intermediate ST Sample Test Papers

30 PDUs offered

30 Access Days

Course Duration

180 Days

9.5 Hrs of High Quality e-Learning content

2 ITIL Intermediate ST Sample Test Papers

30 PDUs offered

180 Access Days

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