ITIL Intermediate SO : Service Operation
The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.
Our ITIL® Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.

Key Features :
9 Hrs of High Quality e-Learning content
30 PDUs Offered
Highest Passrate
Courseware Approved by APMG
ITIL® Intermediate SO Exam Fee Included
10 Chapter-end Quizzes
2 ITIL Intermediate SO Sample Test Papers
Downloadable E-book Included
Course Completion Certificate
Course Structure :
Learning Objectives :
After completing this course, you will be able to:
- Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
- Explain the involvement of Service Operation staff within other lifecycle stages
- Describe the Operational Activities in other Lifecycle Stages
- Explain how Service Operation (SO) is organized and how its functions are structured List the challenges, critical success factors and risks associated with Service Operations
Target Audience :
The target group of the ITIL® Intermediate SO Certificate includes, but is not restricted to:
- Chief Information Officers (CIOs)
- Chief Technology Officers (CTOs)
- Managers
- Supervisory Staff
- Team Leaders
- Service Designers
- IT Architects
- IT Planners
- IT Consultants
- IT Audit Managers
- IT Security Managers
Course Duration
30 Days
9 Hrs of High Quality e-Learning content
2 ITIL Intermediate SO Sample Test Papers
30 PDUs offered
30 Access Days
Course Duration
180 Days
9 Hrs of High Quality e-Learning content
2 ITIL Intermediate SO Sample Test Papers
30 PDUs offered
180 Access Days
Other Courses You May Be Interested In :
- ITIL® Intermediate CSI : Continual Service Improvement
- ITIL® Intermediate RCV : Release, Control and Validation
- ITIL® Intermediate SOA : Service Offerings and Agreements
- ITIL® Intermediate PPO : Planning, Protection and Optimization
- ITIL® Managing Across the LifeCycle MALC
- PRINCE2® Foundation and Practitioner
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