ITIL® Intermediate SO

ITIL® Intermediate SO Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate SO : Service Operation

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

Our ITIL® Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.

Key Features :

9 Hrs of High Quality e-Learning content
30 PDUs Offered
Highest Passrate
Courseware Approved by APMG
ITIL® Intermediate SO Exam Fee Included

10 Chapter-end Quizzes
2 ITIL Intermediate SO Sample Test Papers
Downloadable E-book Included
Course Completion Certificate

3.1 Service Operation Processes
3.2 Service Operation Processes
3.3 Event Management
3.4 Event Management – Purpose And Objectives
3.5 Event Management Scope
3.6 Event Management – Value To Business
3.7 Event Management Policies
3.8 Event Management – Basic Concepts
3.9 Event Management – Basic Concepts
3.10 Event Management – Basic Concepts
3.11 Event Management – Basic Concepts
3.12 Event Management – Basic Concepts
3.13 Event Management – Process Activities
3.14 Event Management – Triggers, Inputs, Outputs And Interfaces
3.15 Event Management – Triggers, Inputs, Outputs And Interfaces
3.16 Event Management – Triggers, Inputs, Outputs And Interfaces
3.17 Event Management – Triggers, Inputs, Outputs And Interfaces
3.18 Event Management – CSFs And KPIs
3.19 Event Management – Challenges And Risks
3.20 Event Management – Challenges And Risks
3.21 Event Management Roles
3.22 Exercise
3.23 Case Study
3.24 Case Study
3.25 Incident Management
3.26 Incident Management – Purpose And Objectives
3.27 Incident Management Scope
3.28 Incident Management – Value To Business
3.29 Incident Management Policies
3.30 Incident Management – Basic Concepts
3.31 Incident Management – Basic Concepts
3.32 Incident Management – Process Flow
3.33 Incident Management – Triggers, Inputs, Outputs And Interfaces
3.34 Incident Management – Triggers, Inputs, Outputs And Interfaces
3.35 Incident Management – Triggers, Inputs, Outputs And Interfaces
3.36 Incident Management – Triggers, Inputs, Outputs And Interfaces
3.37 Incident Management – CSFs And KPIs
3.38 Incident Management – Challenges And Risks
3.39 Incident Management – Challenges And Risks
3.40 Incident Management Roles
3.41 Problem Management
3.42 Problem Management – Purpose And Objectives
3.43 Problem Management Scope
3.44 Problem Management – Value To Business
3.45 Problem Management Policies
3.46 Problem Management – Basic Concepts
3.47 Problem Management – Process Flow
3.48 Problem Management – Triggers, Inputs, Outputs And Interfaces
3.49 Problem Management – Triggers, Inputs, Outputs And Interfaces
3.50 Problem Management – Triggers, Inputs, Outputs And Interfaces
3.51 Problem Management – Triggers, Inputs, Outputs And Interfaces
3.52 Problem Management – CSFs And KPIs
3.53 Problem Management – Challenges And Risks
3.54 Problem Management – Challenges And Risks
3.55 Problem Management Roles
3.56 Request Fulfillment
3.57 Request Fulfillment – Purpose And Objectives
3.58 Request Fulfillment Scope
3.59 Request Fulfillment – Value To Business
3.60 Request Fulfillment Policies
3.61 Request Fulfillment – Basic Concepts
3.62 Request Fulfillment – Process Activities
3.63 Request Fulfillment – Triggers, Inputs, Outputs And Interfaces
3.64 Request Fulfillment – Triggers, Inputs, Outputs And Interfaces
3.65 Request Fulfillment – Triggers, Inputs, Outputs And Interfaces
3.66 Request Fulfillment – CSFs And KPIs
3.67 Request Fulfillment – Challenges And Risks
3.68 Request Fulfillment – Challenges And Risks
3.69 Request Fulfillment Roles
3.70 Access Management
3.71 Access Management – Purpose And Objectives
3.72 Access Management Scope
3.73 Access Management – Value To Business
3.74 Access Management Policies
3.75 Access Management – Basic Concepts
3.76 Access Management – Basic Concepts
3.77 Access Management – Process Activities
3.78 Access Management – Triggers, Inputs, Outputs And Interfaces
3.79 Access Management – Triggers, Inputs, Outputs And Interfaces
3.80 Access Management – Triggers, Inputs, Outputs And Interfaces
3.81 Access Management – Triggers, Inputs, Outputs And Interfaces
3.82 Access Management – CSFs And KPIs
3.83 Access Management – Challenges And Risks
3.84 Access Management – Challenges And Risks
3.85 Access Management Roles
3.86 Summary
3.87 Exercise
3.88 Case Study
3.89 Case Study
3.90 Quiz

Learning Objectives :

After completing this course, you will be able to:

Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
Explain the involvement of Service Operation staff within other lifecycle stages
Describe the Operational Activities in other Lifecycle Stages
Explain how Service Operation (SO) is organized and how its functions are structured List the challenges, critical success factors and risks associated with Service Operations

Target Audience :

The target group of the ITIL® Intermediate SO Certificate includes, but is not restricted to:

Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

ITIL® Intermediate SO

ITIL® Intermediate SO Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate SO : Service Operation

Key Features :

9 Hrs of High Quality e-Learning content

30 PDUs Offered

Highest Passrate

Courseware Approved by APMG

ITIL® Intermediate SO Exam Fee Included

10 Chapter-end Quizzes

2 ITIL Intermediate SO Sample Test Papers

Downloadable E-book Included

Course Completion Certificate

Course Structure :

Learning Objectives :

Target Audience :

Exam Format :

FAQs :

Course Duration

30 Days

9 Hrs of High Quality e-Learning content

2 ITIL Intermediate SO Sample Test Papers

30 PDUs offered

30 Access Days

Course Duration

180 Days

9 Hrs of High Quality e-Learning content

2 ITIL Intermediate SO Sample Test Papers

30 PDUs offered

180 Access Days

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