ITIL® Intermediate SO

ITIL® Intermediate SO Course :

Online Self Learning

30 Days Access Duration


Online Self Learning

180 Days Access Duration

ITIL Intermediate SO : Service Operation

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

Our ITIL® Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.

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Key Features :

  • 9 Hrs of High Quality e-Learning content
  • 30 PDUs Offered
  • Highest Passrate
  • Courseware Approved by APMG
  • ITIL® Intermediate SO Exam Fee Included

  • 10 Chapter-end Quizzes
  • 2 ITIL Intermediate SO Sample Test Papers
  • Downloadable E-book Included
  • Course Completion Certificate

Course Structure :

Learning Unit 00 - Introductory Lesson

Learning Unit 01 - Introduction to Service Operation

Learning Unit 02 - Service Operation Principles

Learning unit 03 - Service Operation Processes

Learning Unit 04 - Common Service Operation Activities

Learning Unit 05 - Organizing for Service Operation

Learning Unit 06 - Technology Considerations

Learning Unit 07 - Implementation of Service Operation

Learning Unit 08 - Challenges, Critical Success Factors and Risks

Learning unit 09 - Summary, case studies, exam preparation and directed

Learning Objectives :

After completing this course, you will be able to:

  • Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the Operational Activities in other Lifecycle Stages
  • Explain how Service Operation (SO) is organized and how its functions are structured List the challenges, critical success factors and risks associated with Service Operations

Target Audience :

The target group of the ITIL® Intermediate SO Certificate includes, but is not restricted to:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

Exam Format :

How do I get certified in ITIL® Intermediate SO qualification?

FAQs :

How do I enroll for the training ?

What will I get along with this training??

Can I extend the access period?

Where and how can I access the e-learning content? Are there any limitations?

Course Duration

30 Days
489 €
9 Hrs of High Quality e-Learning content
2 ITIL Intermediate SO Sample Test Papers
30 PDUs offered
30 Access Days

Course Duration

180 Days
579 €
9 Hrs of High Quality e-Learning content
2 ITIL Intermediate SO Sample Test Papers
30 PDUs offered
180 Access Days

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