ITIL® Intermediate SD

ITIL® Intermediate SD Course :

Online Self Learning

30 Days Access Duration


Online Self Learning

180 Days Access Duration

ITIL Intermediate SD : Service Design

The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

Our training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.

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Key Features :

  • 12.5 Hrs of High Quality e-Learning content
  • 30 PDUs offered
  • Highest Passrate
  • Courseware Approved by APMG, CSME
  • ITIL® Intermediate SD Exam Fee Included

  • 10 Chapter-end Quizzes
  • 2 ITIL Intermediate SD Sample Test Papers
  • Downloadable E-book Included
  • Course Completion Certificate

Course Structure :

Learning Unit 00 - Introductory lesson

Learning Unit 01 - Introduction to Service Design

Learning Unit 02 - Service Design Principles

Learning Unit 03 - Service Design Processes

Learning Unit 04 - Service Design Technology related activities

Learning Unit 05 - Organizing for Service Design

Learning Unit 06 - Technology Considerations

Learning Unit 07 - Implementation and Improvement of Service Design

Learning Unit 08 - Challenges, Critical Success factors and Risks

Learning Unit 09 - Summary and Directed studies

Learning Objectives :

At the end of training in ITIL® Intermediate SD training, you will be able to:

  • Understand the purpose, principles and processes in service design
  • Identify technology-related activities and considerations in service design
  • Identify how to organize, implement and improve service design
  • Identify challenges, critical success factors and risks

Target Audience :

The following categories of professionals can take up the ITIL® Service Design qualification:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

This qualification is also best suited for profiles such as:

  • ITSM® (IT Service Management) trainers,
  • IT professionals working in a service design environment,
  • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
  • Individuals requiring an in-depth knowledge of the ITIL® service design stage of the ITIL® Service Lifecycle.

The SD module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

Exam Format :

How do I get certified in ITIL® Intermediate SD qualification?

FAQs :

How do I enroll for the training ?

What will I get along with this training?

Can I extend the access period?

Where and how can I access the e-learning content? Are there any limitations?

Course Duration

30 Days
489 €
12.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate SD Sample Test Papers
30 PDUs offered
30 Access Days

Course Duration

180 Days
579 €
12.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate SD Sample Test Papers
30 PDUs offered
180 Access Days

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