ITIL® Intermediate SD

ITIL® Intermediate SD Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate SD : Service Design

The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

Our training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.

Key Features :

12.5 Hrs of High Quality e-Learning content
30 PDUs offered
Highest Passrate
Courseware Approved by APMG, CSME
ITIL® Intermediate SD Exam Fee Included

10 Chapter-end Quizzes
2 ITIL Intermediate SD Sample Test Papers
Downloadable E-book Included
Course Completion Certificate

3.1 Service Design Processes
3.2 Learning Unit 3: Syllabus
3.3 Service – Design High level View:
3.4 Five aspects of Service Design
3.5 Design Coordination
3.6 Value to Business
3.7 Policies
3.8 Principles
3.9 Process activities
3.10 Design Coordination Activities
3.11 Role : Design Coordination Process Manager
3.12 Role : Design Coordination Process Manager
3.13 Triggers, inputs and outputs
3.14 Triggers, inputs and outputs
3.15 Interfaces
3.16 CSFs and KPIs
3.17 Challenges
3.18 Risks
3.19 Service Catalogue Management(SCM)
3.20 Service Catalog Management(SCM)
3.21 Value to Business
3.22 Policies
3.23 SCM : Service Portfolio-Pipeline, Catalogue and Retired
3.24 Definition – Service Catalogue
3.25 Defining Service
3.26 Different types of Services
3.27 Service Catalogue uses
3.28 Service Catalogue structure
3.29 SCM : Business and Technical
3.30 SCM : Business and Technical
3.31 SCM : Business and Technical
3.32 Service Catalogue with three views
3.33 SCM : Process activities
3.34 Service Catalogue Management Process Manager
3.35 Triggers, Inputs and Outputs
3.36 Triggers, Inputs and Outputs
3.37 Interfaces
3.38 SCM CSFs and KPIs
3.39 SCM Challenges and Risks
3.40 SCM Challenges and Risks
3.41 Service Level Management
3.42 Service Level Management
3.43 Value to Business
3.44 Service Level Agreement(SLA)
3.45 Operational Level Agreement(OLA)
3.46 Underpinning Contract(UC)
3.47 SLM: SLA structure
3.48 SLM: Service Level Requirements(SLR)
3.49 SLM: SLA Monitoring Charts (SLAM)
3.50 SLM: Service Review
3.51 SLM: Service Improvement Plan (SIP)
3.52 Process activities
3.53 Service level management process
3.54 SLM: Service Level Management Process Manager
3.55 SLM: Service Level Management Process Manager
3.56 Triggers, Inputs and outputs
3.57 Triggers, Inputs and outputs
3.58 Triggers, Inputs and outputs
3.59 Interfaces
3.60 SLM: Metrics
3.61 CSF and KPI
3.62 Challenges
3.63 Risks
3.64 Capacity Management
3.65 Capacity Management
3.66 Value to Business
3.67 Balancing Act
3.68 Capacity Management Sub-processes
3.69 Capacity Management Sub-processes
3.70 Capacity Management Sub processes
3.71 Process activities, methods and techniques
3.72 Process activities, methods and techniques
3.73 Capacity Management overview
3.74 The Capacity Plan
3.75 Role – Capacity Management Process Manager
3.76 Role – Capacity Manager
3.77 Triggers, Inputs and Outputs
3.78 Triggers, Inputs and Outputs
3.79 Triggers, Inputs and Outputs
3.80 Interfaces
3.81 CSFs and KPIs
3.82 Key Performance Indicator
3.83 Challenges and Risks
3.84 Challenges and Risks
3.85 Availability Management
3.86 Availability Management
3.87 Value to Business
3.88 What is Availability ?
3.89 Aspects of Availability
3.90 Reliability
3.91 Maintainability
3.92 Serviceability
3.93 Vital Business Functions
3.94 Vital Business Functions
3.95 MTBF, MTBSI, MTRS, MTTR
3.96 MTBF, MTBSI, MTRS, MTTR
3.97 MTBF, MTBSI, MTRS, MTTR
3.98 Availability Terms and Measurements
3.99 AIMS and Availability Plan
3.100 Process activities, methods and techniques
3.101 Process activities, methods and techniques
3.102 Availability management process
3.104 Availability Management Process Manager
3.105 Triggers, Inputs and Outputs
3.106 Triggers, Inputs and Outputs
3.107 Triggers, Inputs and Output
3.108 Interfaces
3.109 CSFs and KPIs
3.110 Challenges
3.111 Risks
3.112 IT Service Continuity Management
3.113 IT Service Continuity Management
3.114 Value to Business
3.115 Business Continuity Management
3.116 IT Service Continuity Plan
3.117 Business Impact Analysis
3.118 Business Impact Analysis
3.119 Business Impact Analysis
3.120 Business Impact
3.121 Risk
3.122 Management of Risk (M_o_R)
3.123 Management of Risk
3.124 Recovery Option
3.125 Technical Plans
3.126 Risk Reduction Measures
3.127 Invocation Decision
3.128 Key Activities
3.129 Key Activities
3.130 Key Activities
3.131 Key Activities
3.132 Key Activities
3.133 Role – IT Service Continuity Management Process Manager
3.134 Triggers, inputs and outputs
3.135 Triggers, inputs and outputs
3.136 Triggers, inputs and outputs
3.137 Interfaces
3.138 CSFs and KPIs
3.139 CSFs and KPIs
3.140 Challenges
3.141 Risks
3.142 Information Security Management
3.143 Information Security Management
3.144 Value to Business
3.145 Security Framework
3.146 Security Framework
3.147 Information Security Policy
3.148 Information Security Policy
3.149 Information Security Management System
3.150 Elements of ISMS
3.151 Elements of ISMS
3.152 Framework for Managing Security
3.153 Security Governance
3.154 Security Governance
3.155 Security Controls
3.156 Security Controls
3.157 Security Controls
3.158 Process Activities
3.159 Role – Information Security Management Process Manager
3.160 Role – Information Security Management Process Manager
3.161 Triggers
3.162 Inputs
3.163 Outputs
3.164 Interfaces
3.165 CSFs and KPIs
3.166 CSFs and KPIs
3.167 Challenges
3.168 Risks
3.169 Supplier Management
3.170 Supplier Management
3.171 Supplier Management
3.172 Value to Business
3.173 Policies
3.174 Supplier
3.175 Underpinning contracts and agreements
3.176 Underpinning contracts and agreements
3.177 Supplier and Contract Management Information System(SCMIS)
3.178 Supplier categories
3.179 Supplier categories
3.180 Process activities, methods and techniques
3.181 Supplier Management Process
3.182 Role – Supplier Management Process Manager
3.183 Role – Supplier Management Process Manager
3.184 Triggers, Inputs and Outputs
3.185 Triggers, Inputs and Outputs
3.186 Triggers, Inputs and Outputs
3.187 Interfaces
3.188 CSFs and KPIs
3.189 CSFs and KPIs
3.190 Challenges
3.191 Risks
3.192 Summary
3.193 Quiz

Learning Objectives :

At the end of training in ITIL® Intermediate SD training, you will be able to:

Understand the purpose, principles and processes in service design
Identify technology-related activities and considerations in service design
Identify how to organize, implement and improve service design
Identify challenges, critical success factors and risks

Target Audience :

The following categories of professionals can take up the ITIL® Service Design qualification:

Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

This qualification is also best suited for profiles such as:

ITSM® (IT Service Management) trainers,
IT professionals working in a service design environment,
ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
Individuals requiring an in-depth knowledge of the ITIL® service design stage of the ITIL® Service Lifecycle.

The SD module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

ITIL® Intermediate SD

ITIL® Intermediate SD Course :

Online Self Learning

30 Days Access Duration

Online Self Learning

180 Days Access Duration

ITIL Intermediate SD : Service Design

Key Features :

12.5 Hrs of High Quality e-Learning content

30 PDUs offered

Highest Passrate

Courseware Approved by APMG, CSME

ITIL® Intermediate SD Exam Fee Included

10 Chapter-end Quizzes

2 ITIL Intermediate SD Sample Test Papers

Downloadable E-book Included

Course Completion Certificate

Course Structure :

Learning Objectives :

Target Audience :

Exam Format :

FAQs :

Course Duration

30 Days

12.5 Hrs of High Quality e-Learning content

2 ITIL Intermediate SD Sample Test Papers

30 PDUs offered

30 Access Days

Course Duration

180 Days

12.5 Hrs of High Quality e-Learning content

2 ITIL Intermediate SD Sample Test Papers

30 PDUs offered

180 Access Days

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