ITIL Intermediate SD : Service Design
The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.
Our training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.

Key Features :
12.5 Hrs of High Quality e-Learning content
30 PDUs offered
Highest Passrate
Courseware Approved by APMG, CSME
ITIL® Intermediate SD Exam Fee Included
10 Chapter-end Quizzes
2 ITIL Intermediate SD Sample Test Papers
Downloadable E-book Included
Course Completion Certificate
Course Structure :
Learning Objectives :
At the end of training in ITIL® Intermediate SD training, you will be able to:
- Understand the purpose, principles and processes in service design
- Identify technology-related activities and considerations in service design
- Identify how to organize, implement and improve service design
- Identify challenges, critical success factors and risks
Target Audience :
The following categories of professionals can take up the ITIL® Service Design qualification:
- Chief Information Officers (CIOs)
- Chief Technology Officers (CTOs)
- Service Designers
- IT Architects
- IT Planners
- IT Consultants
- IT Audit Managers
- IT Security Managers
This qualification is also best suited for profiles such as:
- ITSM® (IT Service Management) trainers,
- IT professionals working in a service design environment,
- ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
- Individuals requiring an in-depth knowledge of the ITIL® service design stage of the ITIL® Service Lifecycle.
The SD module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.
Course Duration
30 Days
12.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate SD Sample Test Papers
30 PDUs offered
30 Access Days
Course Duration
180 Days
12.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate SD Sample Test Papers
30 PDUs offered
180 Access Days
Other Courses You May Be Interested In :
- ITIL® Intermediate CSI : Continual Service Improvement
- ITIL® Intermediate RCV : Release, Control and Validation
- ITIL® Intermediate SOA : Service Offerings and Agreements
- ITIL® Intermediate PPO : Planning, Protection and Optimization
- ITIL® Managing Across the LifeCycle MALC
- PRINCE2® Foundation and Practitioner
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