ITIL® Intermediate RCV

Online Self Learning

Course Duration	Price	Get Course
30 Days	489€
180 Days	579€

ITIL® Intermediate RCV

ITIL® Intermediate Qualification: RCV Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream. It is one of the modules leading to the ITIL® Expert qualification in IT Service Management.

The purpose of this course and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in RCV is intended to enable candidates to apply RCV for successful planning, testing and implementation of new services meeting organizational and user requirements.

We offers ITIL® Intermediate RCV certification training that allows candidates to prepare for the ITIL® RCV exam in the comfort of their own place and/or in a Classroom learning environment.

Key Features :

14.5 Hrs of High Quality e-Learning content
30 PDUs offered
Highest Passrate
Courseware Approved by APMG, CSME,TUV SUD
ITIL® Intermediate RCV Exam Fee Included

10 Chapter-end Quizzes
2 ITIL Intermediate RCV Sample Test Papers
Downloadable E-book Included
Course Completion Certificate

2.1 Learning Unit 2
2.2 Purpose and Objectives of Change Management
2.3 Scope of Change Management Process
2.4 Scope of Change Management: Strategic, Tactical, and Operational
2.5 Business Value of Change Management
2.6 Business Value of Change Management: Examples from Real Life
2.7 Exercise: Assess the Impact of a Change
2.8 Change Management Policies
2.9 Change Management: Design and Planning Considerations
2.10 Concept Refresh
2.11 Concept Refresh
2.12 What is Change Request?
2.13 Types of Change Request
2.14 Types of Changes,RFC’s& Changes Records : Lets Set The Record Straight!
2.15 Types of request by Service Lifecycle stage
2.16 Change Models
2.17 Change Proposals
2.18 Standard Changes
2.19 Standard Changes contd..
2.20 Remediation Planning
2.21 Change Management Process Activities
2.22 Typical activities in Managing individual changes
2.23 Example Process flow for a Normal Change Request
2.24 Example Process flow for a Standard Operational Change Request
2.25 Major Change Management Activities
2.26 Change Management Activities Methods and Techniques ( 1 of 6)
2.27 Change Management Activities Methods and Techniques (2 of 6)
2.28 7 R’s of Change Management
2.29 Practical Exercise
2.30 Example of Change Authorization Model
2.31 Change Management Activities Methods and Techniques (3 of 6)
2.32 Change Management Activities Methods and Techniques (4 of 6)
2.33 Change Management Activities Methods and Techniques (5 of 6)
2.34 Change Management Activities Methods and Techniques (6 of 6)
2.35 Change Management Process Triggers
2.36 Change Management Process Inputs and Outputs
2.37 Change Management Process Interfaces
2.38 Change Management Interfaces within Service Management
2.39 Change Management Interfaces with SACM
2.40 Change Information Management
2.41 Change Management CSF’s And KPI’s ( 1 of 3)
2.42 Change Management CSF’s And KPI’s ( 2 of 3)
2.43 Change Management CSF’s And KPI’s ( 3 of 3)
2.44 Change Management Challenges
2.45 Change Management Risks
2.46 Change Management Risks
2.47 Change Management Operational Activities
2.48 Change Triggers in Service Operations
2.49 Managing Change In Service Operations
2.50 Managing organization and stakeholder change
2.51 Understanding the Organization Culture
2.52 Understanding the Organization Culture
2.53 Understanding the Organization Culture
2.54 Understanding the Organization Culture
2.55 Learning Unit Summary
2.56 Quiz

5.1 Learning Unit 5
5.2 Purpose of Release and Deployment Management (RDM)
5.3 Objectives and Scope of Release and Deployment Management
5.4 Value to Business of Release and Deployment Process
5.5 Release and Deployment Policies
5.6 Release Unit and Identification
5.7 Simplified example of Release Units for an IT service
5.8 Designing Release and Release Packages
5.9 Architecture elements to be built and tested
5.10 Example of a release package
5.11 Coordinating the deployment of service components
5.12 Release design options and considerations : Big Bang vs. Phased
5.13 Option for ‘Big Bang’and phased deployment
5.14 Phased deployment across geographical locations
5.15 Release design option and consideration : push and pull
5.16 Release design options and considerations : Manual vs. Automation
5.17 Release and deployment models
5.18 Considerations in Release and deployment models
5.19 Phases of Release and Deployment management
5.20 Phases of Release and Deployment management
5.21 Release and Deployment plans
5.22 Pass or Fail criteria
5.23 Build and Test Planning
5.24 Types of Environments Prior to Productions
5.25 Deployment Planning
5.26 Deployment Planning
5.27 Planning of Pilots
5.28 Financial or Commercial planning
5.29 Release Build and Test : Key steps and techniques
5.30 Planning and Preparing for Deployment
5.31 Example of a set of deployment activities
5.32 Deployment : Assess readiness of target group
5.33 Deployment : Develop plans
5.34 Deployment : Perform Transfer, Deployment and Retirement
5.35 Perform Transfer, Deployment and Retirement
5.36 Perform Transfer, Deployment and Retirement
5.37 Perform Transfer, Deployment and Retirement
5.38 Perform Transfer, Deployment and Retirement
5.39 Perform Transfer, Deployment and Retirement
5.40 Perform Transfer, Deployment and Retirement
5.41 Perform Transfer, Deployment and Retirement
5.42 Perform Transfer, Deployment and Retirement
5.43 Perform Transfer, Deployment and Retirement
5.44 Verify Deployment
5.45 Early Life Support
5.46 Example of early life support activities
5.47 Illustration of the benefits of targeted early life support
5.48 Review and Close a Deployment Activities to Include
5.49 Release and Deployment Management :Process Triggers
5.50 Release and Deployment Management :Process Inputs and Outputs
5.51 Release and Deployment Management :Interfaces
5.52 Release and Deployment Management :Information Management
5.53 Release and Deployment CSF’s And KPI’s ( 1 of 3)
5.54 Release and Deployment CSF’s And KPI’s ( 2 of 3)
5.55 Release and Deployment CSF’s And KPI’s ( 3 of 3)
5.56 Risks and Challenges
5.57 Typical RDM activities performed on a daily basis by Service Operation
5.58 Learning Unit Summary
5.59 Quiz

9.1 Learning Unit 9
9.2 Service Owner Responsibilities (1 of 3)
9.3 Service Owner Responsibilities ( 2 of 3)
9.4 Service Owner Responsibilities ( 3 of 3)
9.5 Examples of Processes that Support or Enable Services (1 of 2)
9.6 Examples of Processes that Support or Enable Services (2 of 2)
9.7 Generic Process Owner Responsibilities (1of 2)
9.8 Generic Process Owner Responsibilities (2 of 2)
9.9 Process Manager – Responsibilities
9.10 Process Practitioner – Responsibilities
9.11 Key Roles Functions Related to Transition Planning and Support
9.12 Key Roles Functions Related to Transition Planning and Support
9.13 Key Roles Functions Related to Transition Planning and Support
9.14 Key Roles Functions Related to Change Management
9.15 Key Roles Functions Related to Change Management
9.16 Key Roles Functions Related to Change Management
9.17 Key Roles Functions Related to Change Management
9.18 Key Roles Functions Related to Change Management
9.19 Key Roles Functions Related to Change Management
9.20 Key Roles Functions Related to Change Management
9.21 Key Roles Functions Related to Service Asset and Configuration Mgmt.
9.22 Key Roles Functions Related to Service Asset and Configuration Mgmt.
9.23 Key Roles Functions Related to Service Asset and Configuration Mgmt.
9.24 Key Roles Functions Related to Service Asset and Configuration Mgmt.
9.25 Key Roles Functions Related to Release and Deployment Management
9.26 Key Roles Functions Related to Release and Deployment Management
9.27 Key Roles Functions Related to Release and Deployment Management
9.28 Key Roles Functions Related to Release and Deployment Management
9.29 Key Roles Functions Related to Release and Deployment Management
9.30 Key Roles Functions Related to Release and Deployment Management
9.31 Key Roles Functions Related to Service Validation and Testing
9.32 Key Roles Functions Related to Service Validation and Testing
9.33 Key Roles Functions Related to Service Validation and Testing
9.34 Key Roles Functions Related to Service Validation and Testing
9.35 Key Roles Functions Related to Request Fulfillment
9.36 Key Roles Functions Related to Request Fulfillment
9.37 Key Roles Functions Related to Request Fulfillment
9.38 Key Roles Functions Related to Request Fulfillment
9.39 Key Roles Functions Related to Change Evaluation
9.40 Key Roles Functions Related to Change Evaluation
9.41 Key Roles Functions Related to Change Evaluation
9.42 Key Roles Functions Related to Knowledge Management
9.43 Key Roles Functions Related to Change Evaluation
9.44 Key Roles Functions Related to Knowledge Management
9.45 Key Roles Functions Related to Knowledge Management
9.46 Learning Unit Summary
9.47 Quiz

Learning Unit 10 - Technology and Implementation Considerations

10.1 Technology and implementation considerations
10.2 List of Generic requirements for integrated ITSM Technology
10.3 List of Generic requirements for integrated ITSM Technology
10.4 List of Generic requirements for integrated ITSM Technology
10.5 List of Generic requirements for integrated ITSM Technology
10.6 List of Generic requirements for integrated ITSM Technology
10.7 Benefits of Technology and Tools for Process Implementation
10.8 Defining Tool Requirements (1 of 2)
10.9 Defining Tool Requirements (2 of 2)
10.10 Evaluating Technology and Tools for Process Implementation
10.11 The Fulfilment of the Tools Requirements
10.12 Service Management Tool Evaluation Process
10.13 Evaluation Criteria
10.14 Managing Change In Service Operation
10.15 Change Triggers in Service Operations
10.16 Change Assessment and Measurement of Successful Change
10.17 Service Operation and Project Management
10.18 Assessing and Managing Risk in Service Operation
10.19 Operational staff in Service Design and Transition
10.20 Challenges Relating to Implementing ST practices and processes
10.21 Challenges Relating to Implementing ST practices and processes
10.22 Challenges Relating to Implementing ST practices and processes
10.23 CSF Relating to Implementing ST practices and processes
10.24 Risks Relating to Implementing ST practices and processes
10.25 Planning and Implementing Service Management Technologies
10.26 Planning and Implementing Service Management Technologies
10.27 Planning and Implementing Service Management Technologies
10.28 Planning and Implementing Service Management Technologies
10.29 Planning and Implementing Service Management Technologies
10.30 Planning and Implementing Service Management Technologies
10.31 Type of Knowledge Management Tools
10.32 Implementing the Collaboration for Process Execution
10.33 Implementing the Collaboration for Process Execution
10.34 Implementing the Collaboration for Process Execution
10.35 Technology Considerations for Implementing Config. Mgmt (1 of 3)
10.36 Technology Considerations for Implementing Config. Mgmt (2 of 3)
10.37 Technology Considerations for Implementing Config. Mgmt (3 of 3)
10.38 Scenario and Questions
10.39 Answers
10.40 Answers
10.41 Learning Unit Summary
10.42 Quiz

Learning Unit 11 - Summary Exam preparation and directed studies

Learning Objectives :

After completing this course, you should be able to:

Describe organizing for Release, Control, and Validation, including roles, responsibilities, activities, and functions to achieve operational excellence
Outline how to measure Release, Control, and Validation
Define technology and implementation considerations for Release, Control, and Validation
List challenges, Critical Success Factors, and risks in Release, Control, and Validation
Define terminology related to Release, Control, and Validation
Prepare to pass the Release, Control, and Validation certification examination

Target Audience :

he target group of the ITIL® Intermediate Qualification: Release, Control and Validation Certificate includes, but is not restricted to:

Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities.
Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications.
Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

ITIL® Intermediate RCV