ITIL® Intermediate OSA

Online Self Learning

Course Duration Price Get Course
30 Days 489€ Get Course
180 Days 579€ Get Course

ITIL® Intermediate Operational Support and Analysis (OSA)

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The ITIL® OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively

We offer ITIL® Intermediate OSA certification training that allows candidate’s to prepare for the ITIL® Intermediate OSA exam in the comfort of their own place and/or in a Classroom learning environment.

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Key Features :

  • 10.5 Hrs of High Quality e-Learning content

  • 30 PDUs offered

  • Highest Passrate

  • Courseware Approved by APMG, CSME,TUV SUD

  • ITIL® Intermediate OSA Exam Fee Included

 

  • 10 Chapter-end Quizzes

  • 2 ITIL Intermediate OSA Sample Test Papers

  • Downloadable E-book Included

  • Course Completion Certificate

 

Course Structure :

Learning Unit 00 - Introductory Lesson
Learning Unit 01 - Introduction to Operation Support and Analysis
Learning Unit 02 - Event Management
Learning Unit 03 - Incident Management
Learning Unit 04 - Request Fulfillment
Learning Unit 05 - Problem Management
Learning Unit 06 - Access Management
Learning Unit 07 - Service Desk
Learning Unit 08 - Functions and Roles
Learning Unit 09 - Technology Implementation Considerations
Learning Unit 10 - Summary exam preparation and direct studies

Learning Objectives :

The ITIL® Certificate in Operational Support and Analysis is intended to enable professionals to apply OSA practices in the resolution and support of the service management lifecycle. At the end of training in ITIL® Intermediate OSA, you will be able to:

  • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
  • Identify how to manage the everyday operation of IT services
  • Identify improvements to the implementation of ITIL processes to deliver and support customer services
  • Describe the management and resolution of regarding people, relationships, procedures and infrastructure technology to enable high quality and cost effective IT services
  • Identify challenges, critical success factors and risks

Target Audience :

The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. Roles that are best suited for this configuration are Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager and Network Support.

Exam Format :

How do I get certified in ITIL® Intermediate OSA qualification?

What are the prerequisites for the certification?

FAQs :

How do I enroll for the training ?

What will I get along with this training?

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Where and how can I access the e-learning content? Are there any limitations?

Course Duration

30 Days
489 €
 10.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate OSA Sample Test Papers
30 PDUs offered
Exam Fee Included
30 Access Days

Course Duration

180 Days
579 €
 10.5 Hrs of High Quality e-Learning content
2 ITIL Intermediate OSA Sample Test Papers
30 PDUs offered
Exam Fee Included
180 Access Days

PMP, PgMP, PMI-ACP & CAPM are registered marks of the Project Management Institute, Inc.

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